The Climbing Frame Factory

+44 (0)330 808 0579

The Climbing Frame Factory

+44 (0)330 808 0579

The Climbing Frame Factory

+44 (0)330 808 0579

Order & Delivery

How much are the delivery costs?

Delivery within EU is free of any import duties. Shipping costs are charged only once.

Zone 1: England and Wales (Mainland)
Shipping costs £6.95/€ 7.90
Free delivery for orders over £/€ 50.-

Zone 2: Scotland, Ireland, Denmark, Norway, Sweden, Finland and the following areas
Postal code: AB, CA, DD, DG, DH, EH, FK, G, IV30 - 35, IV99, KA1 - 26, KA 29 - KA30, KY, PA1 - 19, ML, NE, PA1 - PA19, PA39 - PA40, PA80 - PA98, PH1 - PH18, PH30, PH49 - PH50, SR, TD

For bulky items a delivery surcharge of £ 58.02 / € 69.90 may apply
For orders under £/€ 50.- you pay £ 6.95 / € 7.90 shipping costs

Zone 3: Northern Ireland and the following areas
Postal code: BT, EX39, GY, HS, IV1 - 28, IV36 - 63, IM, JE, KA27 - KA28, KW, PA20 - 38, PA41 - 78, PH19 - PH26, PH31 - PH44, PO30 - PO41, TR21 - TR25, ZE

For bulky items a delivery surcharge of £ 219.91 / € 249.90 may apply
For orders under £/€ 50.- you pay £ 6.95 / € 7.90 shipping costs

How will my order be delivered?

Larger parcels such as climbing frames and swings are shipped with a freight forwarder. Doorstep delivery will take place after an appointment was made by telephone. Usually unloading takes place with a lift truck. In exceptional cases loading off will have to be done manually, with which we explicitly ask for your support.

Depending on the size of your order we deliver our products via parcel post or freight forwarder. Smaller parcels will be shipped with DHL, GLS, DPD or UPS. When the goods have been dispatched you will receive a confirmation of dispatch with a Track and Trace code. This usually concerns our accessories.

When will I receive my order?

For information on delivery times please check underneath the price in the article description. The delivery times may vary depending on the size of an item. Basically if you order multiple items, the item with the longest delivery time is decisive for the complete delivery.

With items that come with a freight forwarder, like playsets and swings, delivery will take place after delivery is arranged for on the telephone with them. Therefore it is very important that you provide us with a correct phone number.