The Climbing Frame Factory

The Climbing Frame Factory

The Climbing Frame Factory

Returns

How do I return an article?

Are you not pleased with your article, or did you receive a wrong article? Please, follow these instructions if you would like to return an article.

  1. Please, use the return form, choose the article you would like to return and follow the instructions.
  2. After we have received the return form you filled in, we will contact to tune a method of return.
  3. Wrap the item carefully and attach a copy of the invoice.
  4. After we have received the returned article, we will refund the paid amount.

What should I do when an article is damaged?

Was your article not delivered properly? We are very sorry for that. We do pack every order carefully. Unfortunately we can not always prevent shipping damage. Please, follow the instructions, so we can find a suitable solution.

  1. Please, always unwrap the items to check for any possible transport damage.
  2. In case of damage, please let the carrier note this on the consignment receipt.
  3. Always accept the goods. (Please do not refuse or return).
  4. Use the return form and choose the article you would like to return and follow the instructions.
  5. After we have received the form we will contact you, to find a suitable solution together. We will send a back order if applicable.