The Climbing Frame Factory

+44 (0)330 808 0579

The Climbing Frame Factory

+44 (0)330 808 0579

The Climbing Frame Factory

+44 (0)330 808 0579

Quality & Guarantee

How long is the warranty on Wickey play equipment?

We are convinced of the quality of our wood. That´s why we give a 10 year warranty on wooden play equipment (see following warranty).

What is the quality of Wickey play equipment?

All Wickey play equipment is developed with a focus on longevity, stability, environmental friendliness and of course fun. Of course, the safety of your child is our main priority. The manufacture of the playsets is monitored constantly. A strict quality control is completed after manufacture, which covers all of the safety relevant areas. All bolts on all play equipment can be covered with the safety caps supplied, to prevent the risk of injury.

Are the posts and beams supplied pre-drilled?

Because the mounting is done with the supplied solid 10 mm wood scews, the Wickey playsets are very stable. Many posts and beams of the Wickey playsets, swings, playhouses and sandpits are predrilled to make assembly as easy as possible for you. Some beam connections are non-predrilled to ensure an optimal fitting accuracy of wood. Because wood is a ´natural resource´, many beams should be precisely drilled and assembled on the spot in the garden.

How environmentally friendly are the Wickey playsets?

Wickey play equipment is made from wood from sustainable forests according to PEFC 04-21-02001-4-100000001. This means that for every tree felled a new tree is planted.

How durable is Wickey playground equipment?

Every Wickey playset is manufactured from high-pressure impregnated pine or spruce. This protects the wood from weathering, wood-destroying fungi including soft rot pathogens and wood-destroying insects.

Can I extend the Wickey playset?

Wickey playsets are delivered including the following items: swing seat, slide, ship's wheel, rope ladder, periscope or other accessories. With most Wickey playsets it is possible to add a sandpit. Since there are different add-ons and accessories, each playset can be expanded to create even more fun for your children. All indications are recommendations.

Wickey Statement of Guarantee

The guarantor, Wickey GmbH & Co. KG (hereafter: Wickey) guarantees all impregnated wooden components on items purchased from them for a period of 10 years, within the limits of the specified delivery and dispatch areas. This guarantee covers the obligations of Wickey where wooden components of the purchased item suffer from rot due to weather conditions that occur within the guarantee period, after the transfer of risk to the buyer. The guarantee will not apply if the customer or a third party has caused the fault in the wooden components of the purchase item by incorrectly assembling them, nor if the fault is due to damage to the wooden components resulting from improper use or care by the customer or a third party, vandalism by the customer or a third party, natural characteristics of the wood or storm damage. The term of the guarantee commences on receipt of the goods. This guarantee does not limit the user's legal rights (warranty or cancellation rights). The warranty period begins on receipt of the goods. The statutory rights of the consumer (warranty rights and right of withdrawal) are not restricted by the warranty.

Claims under the guarantee must be notified to the following address:
Wickey GmbH & Co. KG
Franz-Savels-Straße 69
52538 Gangelt / Deutschland

In order to claim under the guarantee, the purchaser should send to Wickey, by post or e-mail, photographs of the faults in the wooden components of the purchased item along with a copy of the relevant invoice or e-Bay item number, in order to facilitate the validation and handling of the claim by Wickey. If covered by the guarantee, the faulty wooden components of the purchased item will be replaced and delivered to the customer free of charge.

In cases not covered by warranty rights or by the guarantee, Wickey reserves the right to recover from the customer the costs of handling the guarantee claim.

End of warranty statement