Shipping and Delivery

Delivery

We deliver our playground equipment to you via courier. Small accessories and items will reach you via parcel service.

As we deliver across almost all of Europe, we work with a large selection of couriers. In the case of small deliveries, we collaborate with various parcel services.

Safety first - this is our packaging motto! You will receive your goods safely, robustly and solidly packaged, and parcels or palettes will have a protective film. Larger items, such as climbing frames or swings, will be delivered to your kerb just as safely.

Before accepting the parcel, check to see if there is any external damage, and decline receipt of the item if the parcel shows signs of considerable damage. Before assembly, you should once again examine the delivery carefully. Check against the assembly instructions to ensure that your order is complete and that there are no missing beams, boards or individual components.

The basic rule is: one order, one delivery! Unless you have shopped so diligently that we can't fit all of your items in one parcel - in this case multiple parcels will be sent as required.

Delivery is to your kerb - and then it's your turn.

If you need to postpone your expected delivery appointment at short notice, a call is sufficient. We will let the courier know - another appointment will be found!

We ask you to avoid this situation as much as possible in order to keep the effort for all parties involved as low as possible. If you are not able to keep the appointment, we will step in: The courier will get in touch with us, and then we will get in touch with you, to arrange a new delivery time.

Delivery options

Even though we would love to meet all of our customers personally, pick-ups from our site are unfortunately not possible due to organisational reasons.

Unfortunately this is not possible. But you are welcome to choose a different delivery address, where someone you trust can kindly accept the delivery on your behalf.

Unfortunately, due to organisational reasons, this is not possible. Nonetheless, we try and get the items you have ordered to you as quickly as possible.

You have the option of agreeing your delivery day with the courier. The time of delivery on your selected day will depend on the courier's route.

Sure - we are multicultural and love to travel! We are proud to be able to offer our playground equipment in a variety of European countries.

On Saturdays and Sundays our couriers enjoy a well-earned weekend - and we hope you do too?

Shipping costs

Free delivery from £50! Exceptions exist for islands and areas that are difficult to reach. Further information can be found here: Order & Delivery.

There has to be a catch to the non-stop-holiday-feeling: yes, in this case there are surcharges. Just take a look at the surcharges for your country/island in our shop.

Shipping status

You will receive a shipping confirmation including a tracking number. You can then check the current status of your delivery without problem.

Delivery times

You can find the average delivery time for each item on its product page.

If you order several articles with different delivery times, you can always orientate yourself towards the longest stated delivery time. Please note that your delivery can consist of several packages.